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Our Policies

Invoicing Policy
The Invoice policy sets out how we will ensure invoices are issued in a timely manner and provide a breakdown of any fees charged.

Conflict of Interest Policy
This policy aims to draw attention to the possibility of conflicts, minimise or prevent the conflict occurring, and manage conflicts that have arisen.

Direct Claim for Certificates Policy
This document provides the criteria centres need to achieve before they will be considered for Direct Claim Status.

Data Protection Policy
This policy is to ensure we comply with current data protection legislation in its dealings with centres, learners and other parties.

Enquiries and Appeals Policy
The enquiries and appeals policy is intended to ensure that any appeals received are dealt with quickly, fairly and effectively.

Equality and Diversity Policy
This policy covers the principles of diversity and equality for anybody developing and using our products and services including our staff, centres and learners.

Customer Service Statement
This document contains our commitment to achieving high standards of customer service.

Reasonable Adjustments and Special Consideration Policy
our aims to facilitate open access to qualifications for learners who are eligible for reasonable adjustment and/or special consideration in assessments, reasonable adjustments and special considerations must not compromise the standards for the assessment of skills, knowledge, understanding or competence being measured.

Assessment of Qualifications in a Language Other Than English
This policy states the criteria and procedures to be followed when qualifications are assessed in a language other than English to ensure the qualifications remain valid and comparable across the different languages.

Maladministration and Malpractice Policy
This policy is aimed at learners and centres who are involved with our or use our products and services. It outlines what constitutes maladministration and malpractice and how any reported cases will be handled.

Complaints Procedure
The aim of this procedure is to ensure a consistent, open approach to addressing complaints, in a manner facilitating conciliation and a timely resolution.

Qualifications Withdrawal Procedure
This policy specifies the process and centres should undertake in the event of a qualification withdrawal to best protect the interests of learners and centres.

Replacement Certificate Procedure
This procedure gives instruction to learners and centres on what steps to take in the event of a lost/damaged/misspelt certificate.

Greentrack International Centres
This section of the website is designed to support international centres decisions about working with and the qualifications which best meet the needs of their learners. For more information on how GREENTRACK supports international centres with the delivery, assessment and quality assurance of the qualifications please read the Delivering Qualifications in International Centres Handbook. Further information can be found on our international support page.

Greentrack International Centres

What qualifications provide for learners

  • Vocationally relevant qualifications which are directly related to management roles in a range of business sectors.
  • Qualifications of different size and level in order to meet individual needs.
  • Continuous assessment so that learners complete their studies progressively without the need for final examinations.
  • Internationally recognised qualifications which are on the Regulated Qualifications Framework (RQF) for England, Wales and Northern Ireland and aligned to other international frameworks worldwide
  • Increased opportunities for employee mobility
  • Progression from one level to another within qualifications and directly to MBAs, with study opportunities in the UK and overseas via distance learning.

What GREENTRACK recognition provides for centres

  • Qualifications which are controlled by the Office for Qualifications and Examinations (Ofqual), a non-ministerial government department in the UK which regulates qualifications.
  • Support materials to assist tutors in working with learners.
  • Advice and guidance from experienced practitioners which is provided promptly to address the needs of centres and their staff.
  • Value for money in relation to learner registrations, staff training and support.
  • Qualifications are offered in 20 different countries.

The Centre recognition process is outlined on. It is the same for non-UK centres as for UK centres, except that the Health Check is usually conducted remotely by the External Verifier. Non-UK centres will also receive additional support from their External Verifier in the form of guidance on the documents required, as well as other communications to discuss extra support where necessary. If you have any queries regarding the recognition process or our products and services, please contact GREENTRACK.

Progression Routes
We believe that it is essential for learners to have a range of progression routes from our qualifications. For some learners this will be straight into employment and a career, for others there is the opportunity for progression to a university degree. All of these progression routes demonstrate the relevance of the learning in OUR qualifications and their recognised value to the qualification to universities and employers.

Updates on progression
Check back regularly for updates on new progression routes and partnerships with new universities.

Top up to a British degree by Interactive Online learning - 16.5.16
Learners who achieve the Level 4 and 5 Extended Diplomas in Management to progress to a BA(Hons) top-up in Business Administration and holders of the Level 7 Diploma in Strategic Management to top up to an MBA.